Terms of Service

Last updated: January 1, 2025

Terms of Service Content

1. Agreement to Terms

Welcome to Ascension Strategy Solutions LLC ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website at ascensionstrategy.solutions, our assessment tools, digital products, and consulting services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our Services.

These Terms apply to all visitors, users, clients, and others who access or use our Services.

2. Description of Services

Ascension Strategy Solutions LLC provides the following categories of services:

2.1 Consulting Services

We offer business recovery, operational consulting, and security infrastructure advisory services for organizations. Consulting engagements are governed by separate client agreements that define specific scope, deliverables, timelines, and fees.

2.2 Done-For-You (DFY) Services

We provide implementation services including security infrastructure deployment, system configuration, documentation creation, and training. DFY services are performed according to specifications outlined in individual service agreements.

2.3 Digital Products

We offer digital educational products, including online courses and training programs (such as GrowAI Academy), guides, templates, and other downloadable resources. Digital product purchases are subject to the specific terms provided at the time of purchase.

2.4 Assessment Tools

We provide free assessment tools (such as the Operational Durability Assessment at durabilityscore.com) that help organizations evaluate their security posture. These tools provide general guidance and do not constitute professional advice.

3. Professional Disclaimers

3.1 Not Legal Advice

Our Services do not constitute legal advice. We are not a law firm, and nothing in our Services should be construed as legal counsel. For legal matters, including compliance, contracts, or regulatory requirements, you should consult with a qualified attorney.

3.2 Not a Guarantee of Security

No security system is 100% secure. While we implement industry best practices and work diligently to protect your organization, we cannot and do not guarantee that our Services will prevent all security incidents, data breaches, unauthorized access, or other security events. Security is an ongoing process that requires continuous attention, updates, and adaptation to new threats.

3.3 Results May Vary

Case studies, testimonials, and examples presented on our website represent specific client outcomes under specific circumstances. Your results may vary based on your organization's unique situation, implementation fidelity, ongoing maintenance, external factors, and other variables beyond our control. Past performance does not guarantee future results.

3.4 Third-Party Tools and Services

We may recommend or implement third-party tools, platforms, and services (such as ProtonMail, Authentik, Vaultwarden, Element/Matrix, and others) as part of our Services. We are not affiliated with, endorsed by, or partnered with these third-party providers unless explicitly stated. We do not control these third-party services and are not responsible for their availability, functionality, security, or terms of service. Your use of any third-party service is subject to that provider's terms and policies.

3.5 Client Responsibility

You are responsible for the ongoing maintenance, updates, and security of systems implemented through our Services after the engagement concludes. You are also responsible for ensuring that your use of our Services complies with all applicable laws and regulations.

4. Payment Terms

4.1 Consulting and DFY Services

Payment terms for consulting and DFY services are specified in individual client agreements. Unless otherwise stated:

  • A deposit (typically 50%) is required before work begins
  • Remaining balance is due upon completion or according to milestone schedule
  • Payment is due within 14 days of invoice date
  • We accept payment via bank transfer, credit card, or other methods specified in your agreement

4.2 Digital Products

Digital products require full payment at the time of purchase. Upon successful payment, you will receive immediate access to your purchased content.

4.3 Retainer Services

Retainer fees are billed monthly in advance. Unused hours do not roll over to subsequent months unless otherwise specified in your agreement.

4.4 Late Payments

Late payments may incur interest at the rate of 1.5% per month (or the maximum rate permitted by law, whichever is lower). We reserve the right to suspend Services for accounts with outstanding balances exceeding 30 days.

5. Refund Policy

5.1 Consulting and DFY Services

Due to the custom nature of our consulting and DFY services, deposits and fees for work already performed are generally non-refundable. If you wish to terminate an engagement before completion, you will be responsible for payment for all work completed to date. Specific refund terms may be outlined in your individual service agreement.

5.2 Digital Products

We offer a 7-day money-back guarantee on digital course purchases. If you are unsatisfied with your purchase, you may request a full refund within 7 days of purchase by contacting us at info@ascensionstrategy.solutions. After 7 days, digital product purchases are non-refundable. Refund requests must include your order information and reason for the request.

5.3 Assessment Tools

Our free assessment tools are provided at no cost. No refunds apply.

6. Intellectual Property

6.1 Our Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, audio, video, software, and course materials, is the property of Ascension Strategy Solutions LLC or our licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for your personal or internal business purposes. You may not:

  • Copy, modify, or distribute our content without written permission
  • Use our content for commercial purposes without authorization
  • Remove any copyright or proprietary notices
  • Transfer your access to another person or entity
  • Reverse engineer any software or tools we provide

6.3 Client Deliverables

Unless otherwise specified in your service agreement, deliverables created specifically for your organization (such as customized documentation, configurations, and recommendations) become your property upon full payment. However, we retain the right to use general methodologies, frameworks, and non-confidential learnings in future engagements.

6.4 Digital Product License

Purchase of digital products grants you a personal, non-transferable license to access and use the content for your own educational or business purposes. You may not share, resell, or distribute course materials or login credentials.

7. Confidentiality

We take confidentiality seriously. Information you share with us during discovery calls, assessments, and engagements is treated as confidential. We will not disclose your confidential information to third parties without your consent, except as required by law.

Case studies and testimonials are anonymized or used only with explicit client permission. We will never identify your organization publicly without your written consent.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

ASCENSION STRATEGY SOLUTIONS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, data, or business opportunities
  • Security breaches or unauthorized access to your systems
  • Interruption of business operations
  • Cost of substitute services
  • Any damages arising from third-party tools or services we recommend

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

9. Indemnification

You agree to indemnify, defend, and hold harmless Ascension Strategy Solutions LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

  • Your use of our Services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your violation of any applicable laws or regulations

10. Dispute Resolution

10.1 Informal Resolution

Before filing any formal legal action, you agree to contact us at info@ascensionstrategy.solutions to attempt to resolve any dispute informally. We will work in good faith to resolve any issues within 30 days.

10.2 Binding Arbitration

If we cannot resolve a dispute informally, you and Ascension Strategy Solutions LLC agree to resolve any claims relating to these Terms or our Services through final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in Atlanta, Georgia, unless we agree otherwise.

10.3 Class Action Waiver

YOU AND ASCENSION STRATEGY SOLUTIONS LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

10.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in Fulton County, Georgia.

12. Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use our Services will immediately cease.

For ongoing service agreements, termination provisions are specified in your individual contract.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a new "Last updated" date. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.

For active client engagements, material changes that affect your agreement will be communicated directly.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

15. Entire Agreement

These Terms, together with any service agreements you enter into with us, constitute the entire agreement between you and Ascension Strategy Solutions LLC regarding your use of our Services and supersede all prior agreements and understandings.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

Ascension Strategy Solutions LLC
1100 Peachtree St, Suite 200
Atlanta, GA 30309
Email: info@ascensionstrategy.solutions
Phone: (888) 683-6576